- Provide Tier-1 support to 300 McKenney's employees, addressing troubleshooting hardware and software related issues in Microsoft 365, Windows AD, and RDS
- Assist with the smooth transition of 500+ devices from Meraki MDM to Addigy and KACE
- Coordinated with users, foremen and field-ops to schedule jobsite visits to guarantee minimal
- Deploy and troubleshoot company-wide software updates while working with software owners and managers to ensure optimal performance
- Leveraged programming skills, including PowerShell, to successfully execute both individual and collaborative projects, demonstrating strong teamwork and coordination with management