Muzette Washburn

Other degree

Computer Science

Pfizer Pharmaceutical

Site Delivery Coordinator

- Contracted through DXC, Pyramid Staffing, and Mphasis Infrastructure - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet - Successfully rollout out a 3000-laptop replacement project, originally slated for 6 months, in less than 3 months - Assisted company with putting 2nd PC backup into the hands of 400+ users that were in the COVID-19 clinical trials in less than a month - Maintained compliance with company policies, objectives and communication goals - Evaluated employee performance monthly, coached and trained accordingly, increasing quality of work and employee - Positioned as primary liaison to both internal and external customers to streamline operations of business within - Audited and documented all processes and procedures for new accounts department - Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope - Introduced and implemented IT projects for various application enterprises - Installed, maintained, upgraded and patched storage systems - Oversaw purchases of iPad and Laptop equipment - Adjusted project plans to account for dynamic targets, staffing changes and operational specifications - Produced SLA and timekeeping reports each month, updating customers and senior leaders on progress and roadblocks - Built, customized and repaired technology based on client requests - Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs - Wrote policy, procedure and manuals governing internal IT use - Coordinated ongoing technical training and personal development classes for staff members - Communicated with in-house account team and customer account team to maximize development efficiencies and resolve technology issues - Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for