Toyin Olatile

Master's

Information Technology Management

Vitalyst LLC

Business Support/analyst

- Trained users on preventative maintenance during troubleshooting to ensure sustained operations - Write formulas, build reports and performing analysis using Excel Pivot Tables, graphs and charts - Provided user and operational support of application to business users - Reviewed and updated project processes to align with company and client requirement - Utilized remote support tools on a regular basis in order to quickly diagnose software problems, decreasing site down time and lost revenue - Reduced organizational overhead by providing resource allocation analysis from the company's decision support systems to upper management